020 7625 1799

It is time for feedback

You are in the best position to tell us about the services we provide. With the result, we aim to deliver the best possible services to you.


In May, we sent you the Value for Money Satisfaction Survey. The survey asks you what you think about the value that rent and service charges provide. Your feedback is the key to make our services better.

The questionnaire is divided into two sections. The first section is to find out your overall satisfaction towards all areas of our services. The second section focuses on your satisfaction towards the value for money of rent and service charges. An Equality and Diversity Monitoring form is also attached. All your answers will be kept completely confidential and no individual responses will be identified. The results will only be used to improve services.

Simply complete this survey and return it in the enclosed freepost envelope with 10 minutes of your time and you could win a One4all Gift Card* in £50, £30 or £10. The prize draw is completely free.

If you have not yet sent it back to us, please take the time to fill this out and return to us by 25th July. If you have any questions or concerns about this survey, or need a copy in another format, please contact Ying on 0207 625 1799.

*The gift card can be used in over 17,000 retailers including Argos, Boots, B&Q, Currys, Debenhams, Hamleys, House of Fraser, JJB Sports, New Look, Pizza Express, River Island, TopShop and many more.