Coronavirus Update 26th March 2020
Our offices are now closed and staff are working from home insofar as this is possible. Please continue to contact us by phone to access your housing and repairs services but please bear with us if you experience more difficulty than usual in getting through. Our staff are still working and you should continue to contact us for all rent enquiries or if you need assistance with any other matter relating to your tenancy. We are starting to experience more constraints on the availability of contractors to carry out works. We advise you to continue reporting all repairs to us in the usual manner and we will tell you if we are able to carry out your repair. All genuine emergencies will be attended to but we may have to defer other minor works to a future point in time when the restrictions on social distancing and movement of people are lifted. Gas appliance checks continue to be required by law and if your check is now due or will become due shortly, we will still send a gas engineer to perform the check. They will be doing this will full regard to the need to protect the well-being of the household in which the check is being performed and their own safety. If you have any questions about your gas check, please call us.
Your rent is still payable during this time but if you have any difficulty in paying your rent you should let us know. Depending on your circumstances, you may be entitled to make a claim for Universal Credit or Housing Benefit. If you are diagnosed with coronavirus or suspect you have it and are self-isolating, please let us know. We will keep you updated on our response to Covid-19 on this website.
Important Information About Our Repairs Service
From Monday 20 January 2020 for repairs to your gas central heating and radiators, or problems with your hot water supply, please call our gas contractor directly:
K & T Heating
020 8269 4500 followed by Option 1, then 1 again
For all other out of hours emergencies, please call
Top Maintenance Limited
on 020 8935 5614
If you have any queries on the above please ring the office on 020 7625 1799.