020 7625 1799
   
  

Repairs

WH600

Report a repair

To report day to day general repairs, tenants can call our office on 0207 625 1799.

We are open Monday to Friday 9.00 – 5.00pm with the exception of Wednesdays when we are open until 6pm.

Out of hours emergency repairs

Out of hours emergency repairs can be reported out of office hours after 5pm and weekend on 0207 625 1799.  Only emergency repairs can be reported out of office hours for example, total loss of electricity or flooding. When tenants call the out of hours emergency number they will be prompted to our out of hours contractors who will call them back.

Repairs responsibility

Before reporting a repair, please check your Tenancy Agreement to see who is responsible for the repair. If you are unsure, please contact the office and we will gladly assist.

Response time

  • Emergency repairs are carried out within 24hours.
  • Urgent repairs within 7days
  • Routine repairs within 28 days

Tenants must provide an up to date contact number when reporting a repair and provide access to the property for the repairs to be carried out.

Appointments for urgent and routine repairs are booked in advance, if you are unable to keep an appointment please contact the office on 0207 625 1766 to rearrange.